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Frequently Asked Questions (FAQ)


Registration keys and user names
Office Organizer new version installation
Payment for new version of Office Organizer
Registration keys and software updates
Registration keys and License ID
What if you forgot the License ID and passsword


Registration keys and user names
When connected to local network the software system Office Organizer operates only with a single user name. When several registration keys are acquired for a single user or when two persons have identical names and surnames, the user names should be written in different letters, for instance: Robert Smith; Robert I. Smith etc. The user names may be created as follows: "Name Surname", "Surname Name", "Surname Initials", "Initials Surname" or aliases. Please, note that these user names will be shown in a list of the Software users in network environment, therefore it is recommended to create user names of similar type.

Office Organizer new version installation
The new version of the software can be installed over the previous version. So all previous settings remain the same both at the client PC and at the server. If necessary you can uninstall the previous version of the software and afterwards install a new one if during uninstallation the files "organize.ini" and "server.ini" were deleted. For saving the previous settings, please, do not delete these files in the according dialog of the uninstaller.

Payment for new version of Office Organizer
Updates for Office Organizer are released for free usage. If you are a registered user, you will be able to download a new version of the software and install it over the previous one.

Registration keys and software updates
The registration keys provided to you are alternative for all versions. You can you them for registration of the latest version of the software.

Registration keys and License ID
In local network environment the software system Office Organizer operates only with a single License ID. Therefore all registration keys that you purchase should be in the framework of the same contract. So, have you received at least one key from us, you are provided also the License ID (of the contract between you and us). For later purchasing of registration keys for other users you should indicate the provided License ID, otherwise the software will not operate with some users in network environment.

What if you forgot the License ID and passsword
In this case you should send a message to the Technical Support Service. In your message you are requested to indicate all concerned details you remember: payment amount and invoice date, payment date, purchaser's name, postal address and email, user names and the registration keys provided by us. Since we are able identify you upon this information, we will send you a new License ID and password.